Trocas e Devoluções

A Garrafeira de Fátima recognizes to all its clients the right of contract cancellation, granting a period of reimbursement of 30 (thirty) days, of the products acquired, as in the terms described in law decree n.º 109-G/2021 and decree 84/2021, from 10th December 2021.

For replacing or reimbursement, it is asked that the client contacts A Garrafeira de Fátima through the email comercial@agarrafeiradefatima.pt indicating the order number or the document that came with the order, but being aware of the following conditions:

1) To return the delivery, it must come in perfect conditions and, when applicable with its original package, accessories and promotional offers, also the purchase proof or invoice will be required.

2) Defective or mistaken goods will be acceoted, which, in such cases, A Garrafeira de Fátima will bear the costs for shipping every instance in which the client communicates this situation in a period of up to 30 (thirty) days from the date they have received the products.

3) Once the goods are received in our premises and after validity of its status in conformity, we will procede to the reimbursement of its value using the same payment method as the client has used to acquired the goods. Another solution may be discussed and work instead if both parties reach an agreement.

A Garrafeira de Fátima will take full responsibility for any defect from origin or raw material of the acquired product and, if such is confirmed by A Garrafeira de Fátima speciliazed team, we will proceed to exchange or reimbursement of the money without any cost for the client.

A Garrafeira de Fátima will not accept any return of used goods or in case of modification or alteration.

A Garrafeira de Fátima will not take any responsibility for defects caused by incorrect use, negligence, poor storing conditions , or causes of force majeure.