F.A.Q
Who is A Garrafeira de Fátima?
A Garrafeira de Fátima is the online store of "A Garrafeira de Fátima, SA"; For more information see our website at www.agarrafeiradefatima.pt.
How can I contact A Garrafeira de Fátima?
Visit the Contacts section where you will get all the necessary information to contact us by email, mail or telephone. If you want to visit one of our stores, you can check at www.agarrafeiradefatima.com where we are located.
For which countries do we ship orders?
Orders can be shipped to virtually any country in the world (subject to applicable country laws). If in doubt, please contact us in advance.
What are the means of transport used in the orders?
Own distribution or other outside carrier.
What is the cost of shipping?
The shipments of each order are calculated based on the sum of two factors: the cost of packaging and the cost of shipping. The packaging cost per bottle is € 2. The cost of transportation depends on the weight of the order and its destination of delivery, but you will receive an email with the correct confirmation of the values. In the case of orders for Continental Portugal over 50 €, the cost of transportation is free. These values may change without notice.
* Designed for home users. For professional users please contact us.
What is the delivery time for an order?
Normally, an order takes 48 hours to be delivered in Continental Portugal, 3 working days in Europe and between 5 to 7 days in the rest of the world; The AGFWine Shop is not responsible for any delays caused by reasons external to the company.
What payment methods are accepted?
We accept payment by bank transfer, by credit and debit card (via PayPal).
Prices include VAT?
Yes, all prices include VAT.
What do I do if my order arrives damaged?
If at the time of delivery you find that your order is damaged, you must return it immediately to the transport company, justify the reason for the return on the delivery note and notify us immediately.
Please note that online orders will be shipped only after we have successfully confirmed your payment.
Still have unsolved questions? Feel free to contact us.
Atualizado a 30 de setembro de 2017